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Order Status
Has my order shipped?
Click the "Account" link at the top right hand side of our site to check your orders status.
Where's my download?
Most download orders are emailed within 30 minutes. In some cases, it may take up to 4 hours. Orders are processed year-round, including weekends and holidays. If your order status is showing as shipped and you are yet to receive it, please check your spam folder or send us a message.
How do I change quantities or cancel an item in my order?
Click the "Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the "Account" link at the top right hand side of our site to track your order.
My order never arrived.
Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
My Account
How do I create an account?
Click the "Create Account" link, then simply follow the prompts to complete setting up your account.
How do I edit my account information?
Click the "Account" link at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the "Account " link on the top right-hand side. Under the login box, you'll see a link that says, "Forgot your password? That link will send an email with instructions on resetting your password.
How do I return my product?
Please contact us on our website to review the options
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service.
What is your return policy?
Please see our Returns page for complete details regarding our return policy.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
International Shipping
Do you ship to my country?
Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
Please see our Returns for complete details regarding our return policy.
Guarantees
Low Price Guarantee
While we do not offer "Low Price Guarantees" due to constant changes in business conditions, our prices are usually the best around, and we welcome your price-matching inquiries.
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, and your payment information is safeguarded with Level 1 PCI DSS and SOC2 Type II compliant credit card processing.
Pricing and Billing
Do I have to pay sales tax?
When required, Sales Tax will be calculated and added during the checkout.
I have a question on my charges.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
What are my payment choices?
We accept PayPal and all major credit cards (American Express, Discover, MasterCard and Visa). During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyer's Guide
How do I buy a gift certificate?
Gift Cards can be purchased from the product list or by searching the store whenever available.
How do I find my product?
To find the product(s) you're looking for, you may (1) use the
navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a
product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
Coupon codes must be entered during checkout to receive the discount. Some discount types may be automatic and will show when an item is added to the shopping cart.
Additional Support
How do I contact you?
Please "click here" for our company contact information.